FAQs
Frequently Asked Questions (FAQ)
1. How long does delivery take?
Standard delivery takes 3 business days, while express delivery will arrive the next business day if selected at checkout.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £25 within the UK.
3. Can I track my order?
Absolutely! Once your order has shipped, you will receive an email with a tracking number to monitor your delivery status.
4. Do you ship internationally?
We currently ship to [list of international regions or "not yet available"] with costs and times displayed during checkout.
5. What should I do if my order is damaged or missing?
If your order arrives damaged or is missing, please contact us within 48 hours at mfaheem24d@gmail.com with relevant details and photos.
6. Can I change my shipping address after placing an order?
If your order has not yet been shipped, we can update your address. Contact us immediately at mfaheem24d@gmail.com.
7. How can I contact customer support?
You can email us at mfaheem24d@gmail.com. Our support team is available Monday to Friday, 9 AM - 5 PM.
8. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods displayed during checkout.
9. Do you offer returns or exchanges?
Yes, we have a hassle-free returns policy. Please check our Returns Policy page for detailed information.
10. How can I stay updated with new arrivals and offers?
Follow us on our social media channels and subscribe to our newsletter for the latest collections, promotions, and exclusive offers.